Post by messi60 on Oct 28, 2024 12:00:37 GMT 1
When contacting your customers on Amazon, you should be aware that there are strict communication rules in place. Sellers can only contact customers to complete orders or answer customer service questions.
To facilitate communication between sellers and buyers in accordance with its policies, Amazon has created the Buyer-Seller Messaging service. This feature is the only approved method of buyer-seller communication on Amazon. In this post, we will discuss what Buyer-Seller Messaging is, what messages can be sent using it, and how to send them to buyers.
Overview of Amazon Buyer and Seller Messaging
Buyer & Seller Messaging allows sellers to communicate with Amazon buyers from either their Amazon seller account or their personal or work email. You can access all of your correspondence on the Buyer & Seller Messaging page.
Buyer-Seller Messaging Service allows sellers to:
Reply to customer messages.
view mailing history;
send attachments.
All communications between buyers and sellers in the system use encrypted email addresses. When a buyer contacts a seller, Amazon assigns them an encrypted alias like a222d34b3891234b@marketplace.amazon.com to send messages. When a seller replies to a buyer from their personal or work email address, the service also uses an encrypted email alias. This ensures that communications between buyers and sellers are kept private using anonymized email.
Messaging Between Buyers and Sellers on Amazon
Messaging Between Buyers and Sellers on Amazon
However, you should remember that Amazon can wordpress web design agency read messages from buyers and sellers. They do this to make sure buyers and sellers are not violating any rules and to help resolve problems with orders.
Benefits of Buyer-Seller Messaging
Buyer-seller messaging service helps improve customer service and offers a number of benefits for sellers.
Secure messaging between buyers and sellers
Since the buyer-seller messaging service uses an encrypted pseudonym, buyers and sellers can exchange important information without revealing their personal information (phone numbers, email addresses). This service also helps to avoid unwanted correspondence.
All correspondence in one place
The buyer-seller messaging service allows you to store and view all your sent and received messages on one page in your Seller Central account. You can connect your personal or work email to the service. Amazon's messaging system supports almost all major email systems - Microsoft Outlook, Live, Hotmail, Google Gmail, Yahoo, Thunderbird, GMX, and HTML Email.
Improved customer service
This service allows sellers to quickly respond to all customer questions and complaints and better manage customer dissatisfaction. This helps to minimize the number of returns, negative reviews and bad reviews.
Simplified information search
The buyer-seller messaging service keeps records of all communications between buyer and seller, so you can easily access them if needed. Documented correspondence helps, for example, if a buyer files an A-to-z claim, in the case of returns or other disputes. Amazon can see what happened and respond faster.
Amazon Buyer and Seller Messaging Guide
Amazon has a Buyer-Seller Communication Policy that states that sellers can only communicate with buyers about order-related matters. Contacting buyers for marketing or promotional purposes is not permitted. Messages to sellers must be sent within 30 days of order completion.
To facilitate communication between sellers and buyers in accordance with its policies, Amazon has created the Buyer-Seller Messaging service. This feature is the only approved method of buyer-seller communication on Amazon. In this post, we will discuss what Buyer-Seller Messaging is, what messages can be sent using it, and how to send them to buyers.
Overview of Amazon Buyer and Seller Messaging
Buyer & Seller Messaging allows sellers to communicate with Amazon buyers from either their Amazon seller account or their personal or work email. You can access all of your correspondence on the Buyer & Seller Messaging page.
Buyer-Seller Messaging Service allows sellers to:
Reply to customer messages.
view mailing history;
send attachments.
All communications between buyers and sellers in the system use encrypted email addresses. When a buyer contacts a seller, Amazon assigns them an encrypted alias like a222d34b3891234b@marketplace.amazon.com to send messages. When a seller replies to a buyer from their personal or work email address, the service also uses an encrypted email alias. This ensures that communications between buyers and sellers are kept private using anonymized email.
Messaging Between Buyers and Sellers on Amazon
Messaging Between Buyers and Sellers on Amazon
However, you should remember that Amazon can wordpress web design agency read messages from buyers and sellers. They do this to make sure buyers and sellers are not violating any rules and to help resolve problems with orders.
Benefits of Buyer-Seller Messaging
Buyer-seller messaging service helps improve customer service and offers a number of benefits for sellers.
Secure messaging between buyers and sellers
Since the buyer-seller messaging service uses an encrypted pseudonym, buyers and sellers can exchange important information without revealing their personal information (phone numbers, email addresses). This service also helps to avoid unwanted correspondence.
All correspondence in one place
The buyer-seller messaging service allows you to store and view all your sent and received messages on one page in your Seller Central account. You can connect your personal or work email to the service. Amazon's messaging system supports almost all major email systems - Microsoft Outlook, Live, Hotmail, Google Gmail, Yahoo, Thunderbird, GMX, and HTML Email.
Improved customer service
This service allows sellers to quickly respond to all customer questions and complaints and better manage customer dissatisfaction. This helps to minimize the number of returns, negative reviews and bad reviews.
Simplified information search
The buyer-seller messaging service keeps records of all communications between buyer and seller, so you can easily access them if needed. Documented correspondence helps, for example, if a buyer files an A-to-z claim, in the case of returns or other disputes. Amazon can see what happened and respond faster.
Amazon Buyer and Seller Messaging Guide
Amazon has a Buyer-Seller Communication Policy that states that sellers can only communicate with buyers about order-related matters. Contacting buyers for marketing or promotional purposes is not permitted. Messages to sellers must be sent within 30 days of order completion.